The biggest local government organisation in Europe, Birmingham City Council undertook a major property transformation in moving its operations from 77 buildings to just eight. This consolidation modernised their space as well as realising vast financial savings. These major changes in their workspace locations, standards, and associated working practices inevitably impinged on the Council’s people. The Council’s real estate programme was led and provided by Telereal Trillium, who commissioned ZZA to evaluate the outcome as experienced by the organisation and its people.
Through a series of POEs across their bespoke new central building in Woodcock Street, their extensively adapted former city centre HQ – Lancaster House, and a suburban speculative development, our research manifested the contrasting perspectives of business leaders as ‘change drivers’, and the broad body of employee who enthusiastically embrace change or otherwise adapt to it.
Cisco_Optimising hybrid working