Lloyds Bank_Workplace standards for changing context

Multiple post occupancy evaluations

ZZA’s succession of POEs for Lloyds Bank exemplify purposeful deployment of user research to help align and evolve operational space.

Lloyds Bank had taken an unprecedented step in moving its main operational base from the City of London to a bespoke building in Bristol as well as designing the interior as non-hierarchical open plan accommodation. Soon after occupying Phase 1, the bank commissioned ZZA to undertake a POE to inform relevant changes for Phase 2. ZZA’s study and the follow-up changes the bank had made on the basis of the POE findings were published in the Architect’s Journal,

ZZA’s further POEs for Lloyds Bank covered widely ranging building types, locations and uses – including the bank’s premium City of London HQ, its new regional mixed-function offices in Birmingham and Cardiff, and call centres in Newcastle and Bridgend. The bank was systematic in using each successive report to feed the learning into the next building it developed, registering aspects that the POEs identified for enhancement for specific design attention.

Calibrating workplace standards for changing expectations

To ensure that their workspace supported staff attraction, retention and productivity in the rapidly changing and increasingly competitive employment context, Lloyds Bank commissioned ZZA to review their workplace standards against external benchmarks and trends. Our selection and analyses of comparators helped Lloyds Bank recalibrate their workplace design, whilst maintaining their brand focus on cost.

With ongoing evolution in technology and work culture, ZZA then benchmarked leading space management practice to help them introduce agile working, and our sequential ‘revisits’ of the Bristol harbour-side building helped them to iterate its use.