Cultural change has hugely transformed what we do and how we do it. It's fast-paced and continuous, but buildings ' even interiors ' have much longer life cycles, with the result that space and activities are often out of sync.
Across sectors and buildings, space based on legacy models no longer reflects the realities of living and working. Too much space, in the wrong place and of the wrong type, represents wasted fixed and revenue costs. The drain can be vast. And given people's impact in the resource equation, there are critical opportunity costs when space, settings, tools and management practices are mismatched to activities.
What's required are appropriately scoped provisions, aligned with what people actually do and where it's best for them to do it - in employer's or third-party space, at a desk or table, in a library, on a train, at home - wherever meets the given needs.
ZZA's expertise is understanding the factors at play, researching user action, identifying productive scope, and directing leadership through well conceived and managed transitions. Our deep knowledge of social structures and processes, our work across the physical-virtual interface, and our research on transformation all promote the formulation of relevant propositions, user buy-in, and outcomes that stick.